The Beneficiary Voice Program is one of the initiatives adopted by the Northern Borders Region Emirate to measure beneficiary satisfaction with the services provided, periodically analyze their feedback and suggestions, and take the necessary improvement actions based on the analysis results.
What is the Beneficiary Voice Program?
The Beneficiary Voice Program is a systematic mechanism for collecting and analyzing the opinions and feedback of beneficiaries of the Emirate's services, whether electronic services or services provided through the Comprehensive Public Service Center. The program aims to ensure that services meet beneficiaries' expectations and to continuously improve them.
Data Collection Sources
- Electronic beneficiary satisfaction surveys upon service completion.
- Service evaluation through the Tawasul electronic portal.
- Beneficiary feedback via social media channels.
- Complaints and suggestions received by the Emirate through all channels.
- Service evaluation form available at the bottom of the electronic portal pages.
Report Contents
The Beneficiary Voice reports include the following elements:
- Overall beneficiary satisfaction rate with the Emirate's services.
- Analysis of complaints and suggestions by category and responsible department.
- Average response and request processing time.
- Key recurring observations and improvement actions taken.
- Performance indicator comparison with previous periods.
Published Reports
Beneficiary Voice reports will be published periodically in this section. Content will be updated as new reports become available.
No published reports are currently available.
