The Northern Borders Region Emirate is committed to protecting the privacy of beneficiaries, and we provide you with the ability to request the deletion of your account and associated data from the "Emirate of Northern Borders Province" app at any time. This page explains how to submit an account deletion request, what data will be deleted, and what data may be retained in accordance with regulatory requirements in the Kingdom of Saudi Arabia.
How to Request Account Deletion
You can submit a request to delete your account and personal data by contacting us through one of the following official channels:
Please include the following information in your request to verify your identity and process the request quickly:
- Full name registered in the account.
- National ID or Iqama number associated with the account.
- Mobile number or email address registered in the account.
- A clear statement that the request is to delete your account from the "Emirate of Northern Borders Province" app.
Data That Will Be Deleted
Upon approval of the deletion request, the following data will be permanently deleted:
- Personal data (name, national ID, date of birth, gender, nationality).
- Contact information (mobile number, email address, address).
- Login and authentication data associated with Nafath.
- Account preferences and personal settings.
- User interaction history and notifications.
Data That May Be Retained
Certain data may be retained for a specified period after deletion, for the following regulatory and legal purposes:
- Records of government requests and transactions submitted through the app, in accordance with regulatory requirements.
- Data required to be retained under the applicable laws and regulations of the Kingdom of Saudi Arabia.
- Security and audit logs necessary to prevent fraud or misuse.
This data is securely stored for a period not exceeding (5) years in accordance with the privacy policy, and is not used for any other purpose.
Request Processing Time
Account deletion requests are processed within a maximum of (30) business days from the date of receiving the request and verifying the identity of the requester. You will be notified via the registered email or mobile number once the deletion process is completed.
Important Notes Before Deletion
- Account deletion is permanent and cannot be reversed.
- After deletion, you will not be able to access any previous requests or services through the app.
- If you wish to use the services in the future, you will need to create a new account.
- Account deletion does not affect your data held by other government entities.
