The Northern Borders Region Emirate adopts a co-development approach that enables citizens and residents to contribute their ideas and initiatives to improve services and develop the region. This approach represents the highest level of electronic participation, where the beneficiary's role shifts from a service recipient to an active partner in decision-making and solution design.
How to Share Your Ideas
You can share your ideas and suggestions through several channels:
- Submit a suggestion via the Tawasul electronic portal through the Complaints and Suggestions service.
- Direct communication through the Contact Us page by selecting the category as "Suggestion".
- Participating in online workshops held to discuss specific projects.
- Engaging with the Emirate's posts on official social media accounts.
Co-Development Areas
- Electronic Services Development: Suggestions to improve user experience and add new services to the portal.
- Development Projects: Ideas for development projects serving residents of Arar, Rafha, and Turaif governorates.
- Process Improvement: Suggestions to simplify procedures and accelerate transaction completion.
- Community Services: Ideas for programs and initiatives that enhance quality of life in the region.
- Digital Transformation: Suggestions to accelerate digital transformation in the Emirate's services.
How Ideas and Suggestions Are Handled
- The idea or suggestion is received and recorded in the system, and the submitter is notified of receipt.
- The idea is referred to the relevant department for review and feasibility assessment.
- The submitter is informed of the evaluation result, whether accepted or declined, with an explanation of the reasons.
- Accepted ideas are adopted and incorporated into development plans.
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