Through the Tawasul electronic portal, the Northern Borders Region Emirate seeks to promote the principle of electronic participation with beneficiaries, including citizens, residents, and the business sector, by establishing electronic communication and interaction channels that convey perspectives, visions, and suggestions to the Emirate's relevant departments, contributing to service development and collaborative decision-making in alignment with Saudi Vision 2030.
Electronic Participation Policy Objectives
- Enhance positive interaction between the Emirate and the community by providing effective electronic platforms.
- Empower beneficiaries to express their opinions and submit suggestions for service improvement.
- Involve the public in decision-making processes and shaping regional public policies.
- Raise the level of transparency and accountability in the Emirate's operations.
- Achieve the principle of participatory government in line with digital transformation requirements.
- Improve the quality of services provided based on beneficiary feedback.
Electronic Participation Channels
The Northern Borders Region Emirate provides several electronic channels for interacting with beneficiaries:
- Tawasul Electronic Portal: For submitting requests, complaints, and suggestions, and tracking transactions.
- Electronic Consultations: For participating in opinion polls on the Emirate's projects and decisions.
- Istitlaa Platform: For providing feedback on draft regulations and bylaws through the national platform.
- Social Media: For direct and rapid interaction with the public via X (Twitter) and Instagram.
- Email: For receiving inquiries and feedback at info@enb.gov.sa.
- Unified Phone Number: 0146617000 for submitting reports and inquiries.
Levels of Electronic Participation
Level One: Electronic Information
Providing information and open data to the public through the electronic portal in a transparent and clear manner, enabling beneficiaries to access the Emirate's activities and services.
Level Two: Electronic Consultations
Providing beneficiaries the opportunity to share their opinions and suggestions on projects and decisions through electronic surveys and polls.
Level Three: Electronic Decision-Making
Actively involving beneficiaries in the decision-making process through the co-development of ideas and initiatives that contribute to service improvement.
Participation Rules and Standards
Participants through electronic participation channels must adhere to the following rules:
- Compliance with the laws and regulations in effect in the Kingdom of Saudi Arabia.
- Submitting contributions in clear and objective language.
- Respecting and valuing the opinions of others without resorting to insults or abuse.
- Not publishing others' personal data without their explicit consent.
- Refraining from publishing content that includes any form of incitement, hatred, or violence.
- Not publishing advertising or commercial content unrelated to the topic of participation.
The Emirate reserves the right to delete or withhold any contributions that the portal administration deems inappropriate or in violation of the rules.
Emirate's Commitments to Participants
- Responding to and engaging with all contributions within a reasonable timeframe.
- Maintaining the privacy and confidentiality of participants' data in accordance with the approved privacy policy.
- Reviewing submitted suggestions and ideas and referring them to the relevant departments.
- Publishing consultation and poll results transparently.
- Continuously developing electronic participation channels to meet beneficiaries' needs.
Policy Updates
The Northern Borders Region Emirate reserves the right to amend the electronic participation policy from time to time in accordance with operational requirements and technological developments. The beneficiary's continued use of electronic participation channels after any amendments are published constitutes implicit acceptance of those amendments.
