Introduction:
Under the reign of the Custodian of the Two Holy Mosques, King Salman bin Abdulaziz Al Saud, may God protect him, and the vision and ambition of the Crown Prince and Prime Minister, His Royal Highness Prince Mohammed bin Salman bin Abdulaziz Al Saud, may God protect him, the Northern Borders Region represents a development tributary of special importance. The Northern Borders Region Emirate, under the supervision of His Royal Highness Prince Abdulaziz bin Saud bin Nayef bin Abdulaziz, Minister of Interior, may God protect him, has been committed to keeping pace with the development the Kingdom is witnessing under Vision 2030, striving to harness all possible resources and capabilities to elevate the level of performance and institutional excellence befitting the status and primary role of the Northern Borders Region Emirate in achieving ambitions and targets and delivering the best services to the region's residents.
Our Mission
The Northern Borders Region Emirate is committed to providing the latest technologies through its electronic services portal, through which it seeks to create and provide a communication channel between itself and beneficiaries, including citizens and residents. To achieve the principle of partnership between the Emirate and the public of beneficiaries, certain standards have been established that serve as a charter between them, aiming to achieve the Emirate's objectives and develop its services and future strategies for the region.
Emirate Commitments
The Tawasul E-Portal contains numerous services directed at beneficiaries, whether citizens or residents. The Emirate's vision and mission for the region can only be achieved through its commitment to a set of terms:
Continuity:
The Emirate has provided the latest equipment, hardware, and software to ensure the portal's continuous operation around the clock.
Privacy and Information Confidentiality:
The Tawasul E-Portal places the confidentiality of its users' and visitors' information at the top of its priority list. The Tawasul Portal management at the Northern Borders Region Emirate makes every effort to provide high-quality services to all beneficiaries.
Communication and Participation:
The portal is committed to providing multiple communication channels and allowing participation, whether through social networks, a dedicated center study form, or various polls.
Electronic Service Standards
- The time it takes for the homepage and all other pages to be ready for use must not exceed 5 seconds maximum.
- The time it takes for the Tawasul E-Portal homepage to become ready for use averages between 3 to 5 seconds.
- Availability rate: 99.5%
Privacy and Information Confidentiality
The Tawasul E-Portal places the confidentiality of its users' and visitors' information at the top of its priority list. The Tawasul Portal management at the Northern Borders Region Emirate makes every effort to provide high-quality services to all beneficiaries through the Privacy and Information Confidentiality Policy Document
Beneficiary Responsibilities
The Tawasul E-Portal at the Northern Borders Region Emirate is committed to providing the best possible services to its beneficiaries. Accordingly, there are a number of responsibilities that these beneficiaries bear to ensure their benefit. Below you can view the: Usage Policy and Disclaimer
- Being present during official working hours from (7:30 AM to 2:30 PM).
- Receiving beneficiary requests and providing them with a text message.
- Treating beneficiaries with respect, courtesy, impartiality, objectivity, and without discrimination.
- Waiting time in the reception hall shall not exceed (15) minutes.
- Maintaining confidentiality in accordance with regulations and instructions.
- Answering all inquiries accurately, objectively, and promptly.
- Respecting the rights and interests of beneficiaries without exception.
- Providing care and consideration when dealing with beneficiaries, especially persons with disabilities, the elderly, and women.
- Striving to earn the trust of beneficiaries through integrity, responsiveness, and proper conduct in all activities.
Quality Policies
The Comprehensive Public Service Center is committed to striving for continuous improvement of everything that achieves beneficiary satisfaction.
Comprehensive Center Objective
To provide prompt services to the Emirate's visitors in coordination with all departments and to work toward achieving quality requirements.
Comprehensive Center Commitments
- The Comprehensive Center is committed to being present during official working hours.
- Receiving requests and providing the beneficiary with a registration number.
- Maintaining confidentiality.
- Answering all inquiries.
- Waiting time in the reception hall shall not exceed (15) minutes.
