The Northern Borders Region Emirate is committed to periodically publishing usage statistics for the electronic portal and digital services, to keep beneficiaries informed about performance levels and engagement with the services provided.
Electronic Portal Statistics
The electronic portal statistics include the following indicators:
- Total number of portal visits.
- Number of unique visitors.
- Most visited pages.
- Average session duration.
- Percentage of visits via mobile devices versus desktop computers.
- Website uptime rate (target: 99.5%).
Electronic Services Statistics
- Total number of electronically submitted transactions.
- Number of completed, pending, and rejected transactions.
- Average transaction completion time.
- Most frequently used services.
- Number of registered users through the National Single Sign-On (Nafath).
Communication and Complaints Statistics
- Total number of complaints, suggestions, and inquiries received.
- Distribution of reports by category (complaint / suggestion / inquiry).
- Percentage of complaints resolved within the specified timeframe.
- Beneficiary satisfaction rate with complaint resolution.
Publication Frequency
Statistics are updated quarterly and published in this section. Content will be updated when new statistics become available.
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