Frequently Questions

The Northern Borders Region Emirate E-Portal is the official platform that provides electronic services and information related to the Emirate. It allows citizens and residents to submit requests, track transactions, and communicate with the relevant authorities easily and conveniently.

You can submit a complaint or suggestion through the Tawasul E-Portal by visiting the electronic services page and selecting the appropriate service, or by calling the unified number 0146617000. You may also visit the Emirate headquarters in person to submit your request.

The Transaction Inquiry service allows you to track the status of your submitted transaction at the Northern Borders Region Emirate or any of its affiliated governorates by entering the transaction number, ID number, and the relevant department.

The official working hours of the Northern Borders Region Emirate are Sunday to Thursday, from 7:30 AM to 2:30 PM during regular working days. Working hours may vary during the holy month of Ramadan and official holidays.

You can contact the Northern Borders Region Emirate through several channels: the unified phone number 0146617000, email at info@enb.gov.sa, or by visiting the Emirate headquarters in Arar city. You can also follow us on our official social media accounts.

The Northern Borders Region comprises three main governorates: Arar (the administrative capital), Rafha, and Turaif, in addition to a number of affiliated centers, villages, and settlements.

Yes, you can submit most transactions electronically through the Tawasul E-Portal without the need to visit the Emirate headquarters. This requires registration via the National Single Sign-On (Nafath), filling in the required information, and attaching the necessary documents.